Legal

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Notifykit’s website, API, and dashboard (collectively, the “Services”). By creating an account or sending an API request, you agree to these Terms.

1. Eligibility

You must be at least 18 years old and legally capable of entering contracts. If you use Notifykit on behalf of an organisation, you warrant that you have authority to bind that organisation.

2. Accounts

• You are responsible for maintaining the confidentiality of your API keys and account credentials.
• You must notify us immediately of unauthorised use or security breaches.
• We may suspend or terminate accounts that violate these Terms or Meta’s WhatsApp Business Terms.

3. Acceptable use

You may use Notifykit only for lawful, utility messaging purposes. Prohibited uses include:

• Spam, phishing, or fraudulent messages of any kind.
• Marketing or promotional content sent without explicit recipient opt-in.
• Messages that violate any law, including hate speech, harassment, or threats.
• Circumventing rate limits, abusing free tiers, or reverse-engineering the API.
• Sending messages to numbers scraped from public sources without consent.

We reserve the right to suspend service immediately and without notice for any violation, and to report illegal activity to the appropriate authorities.

4. Pricing and payment

• Notifykit is billed prepaid, monthly or annually, in Malaysian Ringgit (MYR) via Curlec (Razorpay). All published prices include Sales and Service Tax (SST) where applicable.
• Trial: new accounts get a free trial of 1 month or 30 notifications, whichever is reached first. No card is required to start a trial.
• Quota, grace, and top-ups: each plan includes a fixed monthly notification quota. If you exceed your quota, we allow a grace of 10 additional notifications before sends are paused. There are no automatic overage charges - you can purchase a top-up at any time to resume sending, or wait for your quota to reset at the next billing cycle.
• Discount codes: any discount or promo code is bound to the customer email address it was issued to, is non-transferable, and applies to a single purchase or billing cycle unless stated otherwise at the time of issue.
• Upgrades: take effect immediately and are billed on a prorated basis for the remainder of the current cycle.
• Downgrades: take effect at the start of your next billing cycle; you keep your current tier's quota until then.
• Cancellation: you may cancel at any time; your subscription remains active and billable through the end of the current billing period, with no further renewal after that.
• We may adjust pricing with 30 days' written notice.

5. Intellectual property

Notifykit retains all rights to its software, trademarks, and branding. You retain ownership of your customer data. You grant us a limited licence to process that data solely to deliver the Services.

6. Service level

We aim for 99.9% API uptime, measured monthly. Downtime excludes scheduled maintenance, force majeure, and third-party failures (including Meta’s WhatsApp infrastructure). We do not offer formal SLA credits at this time.

7. Limitation of liability

To the maximum extent permitted by Malaysian law, Notifykit’s total liability for any claim arising from these Terms shall not exceed the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or data loss.

8. Termination

You may cancel your subscription at any time via the dashboard or by emailing us. We will retain your data for 30 days after closure, then purge it permanently. We may terminate immediately for breach of these Terms or Meta policy violations.

9. Governing law

These Terms are governed by the laws of Malaysia. Any dispute shall be resolved in the courts of Kuala Lumpur.

WhatsApp Business Policy

Notifykit operates under Meta’s WhatsApp Business Solution Provider (BSP) programme. All customers must comply with Meta’s WhatsApp Business Terms of Service and WhatsApp Business Policy. This section summarises the key rules that apply when you send messages through Notifykit.

1. Utility-only messaging

Notifykit is strictly a utility-messaging service. You may only send messages that fall into Meta’s approved utility categories:

• Transaction confirmations (orders, payments, bookings)
• Shipping and delivery updates
• Appointment reminders and reschedules
• Account alerts (security, password reset, balance)
• Operational notifications (shift hand-offs, plant alarms, system alerts)

Promotional, marketing, or advertising content is prohibited unless sent via an approved marketing template under a separate customer-owned WABA arrangement (Path B).

2. Opt-in requirement

Every recipient must provide explicit opt-in consent before receiving WhatsApp messages. Opt-in must clearly state that the user is consenting to receive messages from your business on WhatsApp. Keep records of opt-ins for at least 12 months.

3. Message quality

• Maintain a high-quality rating on Meta’s dashboard.
• Do not send messages that result in high block or report rates.
• Respond to user-initiated conversations within 24 hours.

4. Prohibited content

The following are never permitted via Notifykit, regardless of consent:

• Adult content, gambling, or illegal substances
• Deceptive or misleading claims
• Hate speech, harassment, or discrimination
• Content that infringes intellectual property rights
• Messages designed to evade spam detection

5. Enforcement

Each customer is assigned a dedicated WhatsApp sender number - your account's sending activity does not share quality-rating risk with other customers. Meta still monitors quality ratings per number and may restrict or suspend a WABA without warning. Notifykit enforces per-account rate limits and auto-kill switches to protect your number's health. If your account causes quality-rating degradation through policy violations, we may suspend it immediately and without refund.

6. Template approval

All message templates must be pre-approved by Meta before use. Notifykit provides a library of standard utility templates. Custom templates can be submitted for review; approval typically takes 24-48 hours.

Refund Policy

Notifykit is a digital, software-as-a-service product - there is no physical good involved. This policy explains when fees are and are not refundable.

1. Subscription fees

Monthly and annual subscription fees are non-refundable once a billing period has started, except where a refund is required by Malaysian consumer protection law. Cancelling mid-cycle stops future renewals but does not refund the current period; your Services remain active through the end of the period you already paid for.

2. Duplicate or erroneous charges

If you are charged twice for the same billing period, or charged in error due to a system fault, we will refund the duplicate or erroneous amount in full once verified. Email info@tamingsolutions.com with your account details and the transaction reference.

3. Notification top-ups

Unused notification top-ups are refundable within 14 days of purchase, provided the top-up has not yet been consumed. Partially used top-ups are refunded on a pro-rata basis for the unused portion.

4. How refunds are issued

Approved refunds are returned to the original payment method via Curlec (Razorpay) within 7-14 business days, depending on your bank or card issuer's processing time.

Service Delivery Policy

Notifykit delivers a digital service (API access and WhatsApp message delivery). Nothing physical ships to you. This policy describes what "delivery" means for our Services and how long it takes.

1. What is delivered

• API access - a live API key you use to authenticate requests to the Notifykit messaging API.
• A dedicated WhatsApp sender number - assigned to your account during onboarding, verified and connected to Meta's WhatsApp Cloud API.
• Console access - a login to the Notifykit dashboard for delivery logs, replies, and usage.
• Message delivery - each API call you make is relayed to WhatsApp for delivery to your specified recipient.

2. Activation timing

Your account and API access are activated automatically on successful signup or payment confirmation, typically within minutes and never more than 24 hours. If activation is delayed beyond 24 hours, contact info@tamingsolutions.com.

3. Dedicated number onboarding

Your dedicated WhatsApp sender number is assigned and verified during onboarding. This step depends on Meta's verification process and typically completes within 1-3 business days of signup; we will notify you by email once your number is live.

4. No physical goods

Notifykit does not ship any physical products, SIM cards, or hardware. "Delivery" in these policies always refers to digital service activation and WhatsApp message transmission, not courier or postal delivery.